FAQ

Online at www.quaytickets.com/boltonalberthalls

Telephone: 0343 208 0500.

Doors open 1 hour pre show where you can relax and enjoy a drink at one of our bars.

Children over the age of 2 will need their own ticket and seat for performances. Children under the age of 2 are permitted to sit on the knee of a paying adult.

Some performances may have a ‘babes in arms’ policy which will be stated on the shows page when booking tickets.

One carer receives a free ticket when accompanying a person with disability. To access this please call Quaytickets on 0161 876 2015 for more information and to book.

Our bars open one hour before a performance begins so you are welcome to arrive early and enjoy our hospitality.

The bar is open one hour before a show. The bars queues will be closed once the show begins, the bars will reopen for the interval.

Refund requests need to contact Quaytickets directly at 0161 876 2015. In addition individual requests will be considered.

The allowed use of phones during performances is on a show by show basis, some performers request no filming or photography and customers will be advised of that prior to the show starting.

Performances may contain strobes or other form of flashing lighting. Please reach out before the show for more information.

Any guidance for age restricted shows will be included on the page of the show and when booking tickets.

• Children under 16 must always be accompanied by an adult aged 18 or over.

Some of our shows may have a cloakroom. The cloakroom is only open when practical.

There is a £2 charge per item.

Please note that no change is given when using the cloakroom.

Any personal items inside of pockets or bags stored in the cloakroom remain at the owners risk.

We suggest arriving in good time to ensure you have enough time to visit our bars, toilets and seat yourself before the performance begins, our doors open one hour before the show start time.

We will try to accommodate latecomers wherever possible, though latecomers after 15 minutes may not be admitted until a suitable gap in the performance, interval or at all.

With the exception of sealed bottled water you may not bring any food or drink purchased elsewhere to our venue. Our bars serve drinks and snacks.